Free Freight Shipping on Orders Over $999 | Nationwide USA Installation Partners

Free Freight Shipping on Orders Over $999 | Nationwide USA Installation Partners

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Shipping

Our products are in use on every continent except Antarctica. This means we have shipped and will ship nearly anywhere. Our products are well made, durable, long-lasting solutions for happy and safe pets! This also means that our products often ship on large wooden pallets that tend to be heavy. This makes them costly to ship, but we get as creative as possible to ensure you the best deal possible regardless of where you are. 

Shipping to the USA

Our pre-designed catio enclosure kits ship free! In addition, any order over $1499+ receives free shipping as well. Our free shipping promotion is offered to shipping addresses in the continental United States ONLY.

Shipping addresses in Hawaii, Alaska, or other US Territories should contact us by phone or email for significantly discounted shipping rates on items that qualify for Free shipping to the continental USA.

Freight Shipments

Best Practices for Receiving your Freight

While 99% of our deliveries go off without a hitch, we always provide some best practices to our customers for any freight shipment!

  1. Take photos at the time of delivery, before unpacking the pallet - this provides documentation of how the pallet arrived, should you find anything is damaged or missing.
  2. Carefully inspect your freight BEFORE you accept the delivery / sign any paperwork, or before the driver leaves if no paperwork is provided.
  3. Note down any damage whatsoever to the pallet! If you believe anything was damaged in transit please mark and photograph the delivery paperwork as "accepted with damage" to ensure we can quickly file a claim and replace any pieces that may have been impacted!
  4. Never refuse a freight delivery! Doing so will significantly impact the time for receiving replacement items in the event of damage or loss.

PLEASE NOTE IN THE EVENT OF DAMAGE: In the event the driver does not offer paperwork with the delivery, please make sure to request it so you can sign for the delivery and notate your “acceptance with damage,” if applicable. Don’t forget to photograph the paperwork.

Booking Additional Services

Additional supplementary services are not provided unless purchased! These options are not included with our standard freight delivery services. Make sure you have purchased what you need before the freight leaves, otherwise, you may incur additional charges from the carrier. Some common extra services our customers consider are below:

  • Small Truck Delivery / Limited Access: Our standard freight shipping service does not cover limited access areas (such as narrow or single-lane roads or low overhead clearance, for example). If the delivery area, typically at the end of the driveway) cannot accommodate a semi or truck that is over 26 feet in length, please let us know ASAP so that we can explore and arrange alternative last-mile delivery or terminal pick-up options for you! Additional shipping fees may apply.
  • Inside Delivery: All freight shipments are booked with "curbside delivery" which includes liftgate service to get the shipment out of the truck and delivered to the end of your driveway. While many delivery drivers are happy to place the pallet up the driveway or in the garage (assuming there are no obstacles!), this service is technically not included. If you need delivery any further than curbside delivery (into a garage, apartment, condo, hi-rise, etc.) this must be purchased from the carrier!
  • Terminal Pickup: if you cannot accept a semi-truck at your location OR are looking to save money on your shipment by picking up your freight at a local freight terminal? Save up to $150 by coordinating a pickup at the terminal before your shipment is delivered!

Shipping Time

shipping and transit times map

Most of our items are made to order. This means the item is fabricated by hand just for you. It goes through an array of steps before it becomes ready to ship. The estimated delivery date shown on product pages and the shopping cart is primarily accounting for this fabrication time. In some cases, it may be ready in a shorter amount of time (in very rare situations a bit longer) and we will do our best to get it to you as fast as we can without compromising quality! You will be notified via email when your order is ready to ship! For backorders or other unforeseen issues, there may be a delay in order shipping time.

Shipping to Canada, Europe, Australia, South Africa, and Beyond

Habitat Haven is located in Oxford, Michigan, USA. But, that doesn't mean we cant help you if you reside outside the United States We ship to countries outside the USA on a daily basis and we can help! 

We do not accept online orders for shipping to countries outside the USA as shipping to other countries is a very complex and difficult process to quote properly without detailed information about your order and location. Not to worry! We are happy to help you by phone or email instead for subsidized shipping rates. Please contact us for assistance!

Extra time is required for paperwork and packing to ship across country borders. For backorders or other unforeseen issues, there may be a delay in order shipping time. 

 

 

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