I had the pleasure of dealing with them on a couple of occasions and each time my needs were met. The service person i dealt with, Jennifer, was so responsive to what I needed. She was so great to deal with. Thankyou Jennifer. Delivery was very quick, especially during these trying times. I would not hesitate to order anything else from them, and in fact, I hope to purchase their Puurrfect cat fence next spring. Thanks again to Habitat Haven.

We absolutely love the new catio! It took my husband and step son a whole day to put together but they took their time to make sure it was done correctly. The materials are all high quality. The cats are really enjoying spending lots of time in it and our most active kitty even seems a little more relaxed! :)

When we opened the tower packaging we noticed the top of the tower had been damaged in transit. So I called Habitat Haven and spoke with Matt, who was very helpful and said they would send a new top to replace the damaged part. We received the part a few days later. This company’s customer service is outstanding!

I purchased the cat tunnel to connect the main house to the cabana. The cat love it. Everyone who comes over comments and just marvles about how cool it is.

Our cats love the new levels in their enclosure now!

I purchased this unit second hand off craigslist for the steal of the century. The original owners had it for over 8 years outside and unprotected in all weather here in the mid-atlantic. I came along and disassembled and reassembled in my carport. The cats love it and am now starting cat-door training. We even have a few neighbor cats come to check it out and scratch their heads over it. I needed some additional parts for the shelving and the customer service and shipping was excellent. I highly recommend this company for both lasting product and continuing service.

My F1 Savannah cat used to run away when we were opening the door. We lost him for a several days a couple of times. Now both of my cats can enjoy their outdoor space whenever they want. I had great cooperation from the guru at Habitat Haven to help me design a solution that would be cost effective for me. The material is good quality and everything came up precut with a set of tools to facilitate the installation.

My kitties love this!
Everyone spends a lot of time laying in the sun and watching squirrels!
I was particularly impressed with the design service, that was really helpful.
We hired a professional to install this as neither me or my husband are too handy. Best money ever spent.

My two cats just love their outdoor enclosure. They wait by the window until it is opened each day, and they are in and out all day long, basking in the sun, watching the bugs and birds, exploring plants, and having a blast. I have added scratching posts, hammocks, hanging toys and stairs, which they all love. But mostly they love the tunnels. I don't know what it is about the tunnels, but make sure you get at least 2!! So happy with this purchase! It is a well made product. You need at least 2 people to build it, 4 is even better. Ours was a tight fit between house and wall, which made it tricky, but very sturdy when finished.

I really like them and the cats do to! They arrived in a timely manner and were fairly easy to assemble. Customer service was great.

I have 6 cats and 3 catios. All of the cats spend many hours a day in them. The cats had all been abandoned and lived outside on their own for several years. When I gave them a home they were very happy and didn’t want to go back outside.
But when I bought the catios and attached them my house and 2 other buildings on my property, the cats were thrilled to be able to go safely outside and come back in whenever they wanted. People who walk by my house will often wave at the cats and come over to talk to them. Some bring their dogs over to have a chat with the cats. The cats feel very safe inside the catios and like to have people and dogs stop by to see them.
The cations have really improved their quality of life.

I highly recommend Habitat Haven catios. They are a great company to work with from start to finish. I emailed with questions and they were promptly answered. After giving them the dimensions and sending a photo, they gave me ideas and made some custom adjustments to the catio plans. It arrived with everything I needed, good instructions and was easy to assemble. A quality product. Thank you for giving my kitty, Lady Grey, a comfortable space to get outside and watch the world.

My cats ADORE their enclosure, they spend their days outtside!!! having all rescues they always want to go outside and this options makes them happy and gives me piece of mind!!!
However building it was a but harder than i expected. I consider myself pretty handy but i had help and goof thing i did! having someone with construction experience made it a lot easier but besides that nothing bad to say at all, even the process of purchasing what great service!!! love ittt!!! my cats thank you Habitat Haven!

We have the build-your-own 3-sided enclosure with floor (46x92x84), which is located on our deck in the mountains of the Southwest in front of a large window with an installed cat door for access. Habitat Haven was very helpful answering questions and offering options during the “design phase” of our project. The product is quite sturdy and assembled readily. We ran across a couple of small production issues (with a hinge or a bracket) which Habitat Haven promptly addressed. We have “customized” our catio a bit - installing carpet tiles on the cedar shelving and Astroturf over the cedar flooring. We also added more grommets and zip-ties to secure the awning more tightly, since it’s often a bit breezy here. Two of our cats spend a significant part of their days in the “playroom” to watch the local birds and other creatures or to stretch out in the hammock or on a shelf and bask in the sun. The occasional hummingbird or bushtit has been foolish enough to alight on the mesh, but all have escaped unscathed so far. We also have some deck furniture set up near the catio, so they can feel more a part of our outdoor activities. We do bring everyone in after dark, however, since we have field mice, raccoons, coyotes, foxes, and more in the area. A few pictures attached.

The cats are happy campers! They hop in and out of their new window like it has always been there. I put a piece of Sherpa on the “floor.” Just the right touch. They take naps out there and boy is it great for bird watching. I don’t have to worry about them out there! Safe as can be! Habitat Haven is truly the best! Genius at building a flawless structure. And the Customer Service is over the top!!!!! With the custom “wall” for the cat enclosure, the cat runs leading out of the enclosure and now the new cat window enclosure-I am out of projects! Love ❤️ you guys. Thank you!!

As a California veterinarian, I routinely see how the outdoor cat population are harmed by the four "C"s (cars, coyotes, other cats (disease) and cruelty) - however, like every cat mom, I want my kitties to enjoy the fresh air and sunshine. So, wherever I lived, I used to build a catio. In the past, I would build them from scratch with wood, chicken wire, and other various materials - it was always very time consuming! This last time, I decided to try the Habitat Haven module system & I am so happy I did. I highly recommend their product.

I first saw their product at a "pet fair" several years ago - I thought it was sturdy and well made...and I even remember asking them if they had experience in California (or any natural coyote regions) - which they did. At the time, I didn't personally need a new catio, but over time I have mentioned them to several of my clients. Well finally, my catio needed replacement. (The problem with most wood catios is dryrot and termites; (note, using cedar alone can get very expensive; and pressure treated wood is toxic)) - so I finally made the leap and bought from Habitat Haven. (By the way, I did check out other products, but I felt theirs' was the most secure)

Like I said, I am so happy I did - not only is it solidly sturdy and strong, but it has a much cleaner look than my previous catios. Plus, the instructions were well written and easy to understand (I had never worked with metal mesh before - so I was surprised by how easy it was. It only took me 4 days to fully install (with shelves) two window boxes and a custom 8' four-sided enclosure).

If there was any advice I could provide (and this is not a negative) it would be....if you plan to cut more than one opening - the wire cutters are good, but....let's just say, I was not patient enough...so I went to a Dremel tool pretty quickly. Otherwise, all the hand tools worked great.

I didn't need to reach out to their customer service department during installation, but I have reached out to them several times since (I am now expanding my catio). Their customer service always responds quickly and answers my questions fully. (AJ is awesome!) I only mention this because even if you have questions during installation - they are very responsive and I feel confident recommending both their product and service.