We accept Visa, MasterCard, American Express, Discover and a Financing Option through Klarna. Money Order and Checks can be accepted if needed. Please contact us for details.

We build our enclosures by hand in Oxford, Michigan, but we can and have shipped allover the world. For continental United States the shipping cost is well established but for any other region we will provide a custom shipping quote to you. Contact us for details

Most of our larger orders are ‘flat packed’ partially assembled on a wooden skid/pallet with protective packing to ensure your enclosure arrives in great condition. We ship via a network of freight transport companies to get keep the shipping cost as low as possible. Once your order ships, the shipping company will contact you to schedule delivery. You will get to choose the day and time of delivery unlike traditional small parcel shipping with UPS, Fedex, etc.

For smaller items they will ship via FedEx in a cardboard box via ground shipping.

Most of our enclosures, tunnels, stairs, bridges, and towers will take 4-6 weeks to create (or sooner!) We are small group of pet lovers that design and make Habitat Haven enclosures ourselves. Since each item is made just for you by hand, it takes a bit of time to create your enclosure. You will receive an email confirmation once the order is shipped. We provide estimated delivery dates for each product on our website and also in the shopping cart.

There is virtually no maintenance required for your enclosure. There is minimal maintenance required because of the use of cedarwood and the galvanized, then powder coated metal mesh. Environmental conditions such as salt air or acidic trees can shorten the lifespan of the enclosures. However this is uncommon. It is recommended that you grease the pins of the door hinges once a year using bicycle grease (never use WD40).

Pick-ups are always welcome at our Oxford, Michigan workshop, but by appointment only. Our shop is not open to the public so please contact us prior to placing your order if you intend to pickup your order.

It is recommended that at least two reasonably healthy people are present to install the enclosures. Our systems are designed for DIY assembly by the customer. However, at least one person on site during assembly with functional knowledge of carpentry and assembly are recommneded. 

 Once you place your order, you have 24 hours in which to cancel your order for a full refund. Our enclosures are made to order. This means that we custom fabricate each component especially for you. This also means that any attempt to cancel an order after we have started the process of making your order results in a very large cost to Habitat Haven. Due to this, there is a minimum cancellation fee equal to 10% of the order value for standard catalog items and a maximum of 50% based on how much time has elapsed since your order was placed. If your order includes, but not limited to, modified enclosures, custom configurations, and special-order items, all sales are final and cancellations are not allowed.

Our enclosures are designed to be relatively easy to install for the average "handy" person. This means that many of our customers make the decision to install themselves. 

If you are not able or to or interested in doing that then any competent handyman could handle the task. With all of the resources online, it is actually quite easy to find a handyman using services like:

• Thumbtack - Handyman Near Me
• HomeAdvisor - Find a Handyman
• TaskRabbit - Get Things Done Around the Home

In some areas we have independent installers who can help. To inquire about becoming an installer, please contact us.

Salt air does corrode steel faster than more inland locations. Our materials are very high quality and special care is taken with galvanizing (after welding of the panels) and coating the metal mesh material with UV resistant powder coating to preserve the finish for as long as mother nature will allow.

You are welcome to stop by and take a look. We do not always have a wide array of finished enclosures available for viewing. Most will be in different stages of fabrication. We can show you around but by appointment only. Please Contact Us to arrange a time.

Yes there are a number of rescues and shelters that have our enclosures for their cats and small dogs. They have found that it helps alleviate a number of issues that are found in shelters like upper respiratory issues, infighting and behaviour problems. We also have a number of stores that have our enclosures in shelters retail space to house cats that are up for adoption. The shelters find that the enclosures help show the personality of the cats better this way. They are able to find homes for cats quicker than the conventional method.

A ‘Catio’ is simply another term for an outdoor enclosure for cats. It was coined in a New York Times article about Habitat Haven enclosures in 2003. That is why Habitat Haven is known as the "original catio!"

A Catio can be an enclosure around your patio, on the patio or away from the house as long as it is a safe place for your cats to roam outside. It can come in many different sizes and shapes. The term applies to an enclosure but also includes tunnels, stairs and bridges that can add interest to a Catio. Cat’s enjoy being up high, so Catios placed in a tree or along a fence are ideal for them.

As you probably already know, cats have different personalities. Since they are so different, it can take anywhere from a few minutes up to a few weeks for them to full acclimate to their new outdoor space.

Every component we offer has the option of a human door or hatch door (small 10" x12" opening with a door). Access and hatch doors are included with all of our enclosures unless otherwise requested by you. This ensures that if a cat gets stuck, falls ill, or has issues someone will be able to assist them through the provided doors. Please get in touch with us if you would like to review it further!

Yes. Our enclosure system is suitable for multiple pets. We have tested our enclosure system to ensure cats of that size can both turn around and also pass other cats in the tunnels.

Yes, many municipalities have passed legislation restricting cats from roaming free. These include counties all across the US from California to Massachusetts, municipalities in Canada from Alberta to Nova Scotia, and other countries around the world.