We accept Visa, Mastercard, certified cheque or money order payable to Home of Habitat Haven, The Cat’s Den.
Do you ship to my region?
We manufacture in Ontario, Canada but ship anywhere in the world. For continental United States the shipping cost is well established but for any other region we will provide a custom shipping quote.
How long does it take for shipping?
Shipping usually takes 4 to 6 weeks within continental North America. You will receive an email confirmation that the order has been sent. If shipping is delayed beyond 6 weeks, you will be informed.
How much maintenance is required?
There is virtually no maintenance required for your enclosure. The galvanized steel mesh is rust resistant but your environment, e.g. salt air or acidic trees, will shorten the life of the mesh and cause rust. If you chose cedar wood for floors and perches, it weathers naturally and resists rot. The plastic wood is care-free and best for indoor use. We recommend you grease the hinge pins on the two door hinges once a year with bicycle grease. DO NOT USE WD40.
Would I be able to come by and pick up my enclosure?
Pick-ups are always welcome but by appointment only.
Can I install the enclosure by myself?
Yes, but we recommend that there be at least two people to install the enclosure.
After placing an order, if I decide that I do not want to purchase the enclosure, can I cancel the order?
Yes, on the seven pre-packaged kits only. There is a $50.00 administration fee for cancellations after the order has been placed. In all other cases, all sales are final.
Is there someone in my area who can install the enclosure?
At the moment we are able to install in the Greater Toronto Area, Niagara and Hamilton areas. We are expanding our network of installers to cover each province and state. To enquire about becoming an installer, please contact us at email@example.com.
I live close to the sea; do I need to worry about rust?
Salt air does corrode the steel faster so we recommend having your enclosure powder coated to extend its life.
Can I come to your shop and see some of the enclosures?
We do like people to view our facility but by appointment only. Please call us toll-free at 1-866-484-0644 or Contact Us to arrange a time.
Do you provide cat enclosures for pet rescues and shelters?
Yes there are a number of rescues and shelters that have our enclosures for their cats. They have found that it helps alleviate a number of issues that are found in shelters like upper respiratory issues, infighting and behaviour problems. We also have a number of stores that have our enclosures in the stores to house cats that are up for adoption. The shelters find that the enclosures help show the personality of the cats better this way. They are able to find homes for cats quicker than the conventional method.
A ‘Catio’ is simply another term for an outdoor enclosure for cats. It was coined in a New York Times article about Habitat Haven enclosures in 2003.
A Catio can be an enclosure around your patio, on the patio or away from the house as long as it is a safe place for your cats to roam outside. It can come in many different sizes and shapes. The term applies to an enclosure but also includes tunnels, stairs and bridges that can add interest to a Catio. Cat’s enjoy being up high, so Catios placed in a tree or along a fence are ideal for them.
How long will it take for my cat to get used to the enclosure?
All cats are different but it normally takes about one week.
Can there be access doors on the tunnels?
Custom tunnels with access doors can be ordered by request only
My cat weighs 22 pounds. Will this enclosure work for her?
Yes. Our enclosure system is suitable for multiple pets. We only mention weight in light of predator birds that might pose a risk to your cat. We have tested our enclosure system to ensure cats of that size can both turn around and also pass other cats in the tunnels.
Is it true that it's against the law for my cat to walk across someone else's yard?
Yes, many municipalities have passed legislation restricting cats from roaming free. These include counties all across the US from California to Massachusetts, and municipalities in Canada from Alberta to Nova Scotia.
My Scottie weighs 24 pounds. Will this enclosure work for him?
Yes, if he stands no more than 12″ at the shoulder (30.5cm). Our enclosure system is suitable for multiple pets. We only mention weight in light of predator birds that might pose a risk to your dog. We have tested our enclosure system to ensure that small dogs of that size can turn around easily in the tunnels.
Are the hammocks suitable for dogs?
Our Hang Time line of hammocks are suitable for all pets. Dogs love curling up in them as much as cats.