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FAQs
GENERAL
Q- How do I pay for this enclosure?
A- We accept Visa, Mastercard, certified cheque or money order payable to Home of Habitat Haven, The Cat's Den.
Q- How long does it take for shipping?
A- Shipping usually takes 4 to 6 weeks within continental North America. You will receive an email confirmation that the order has been sent. If shipping is delayed beyond 6 weeks, you will be informed.
Q- How much maintenance is required?
A- There is virtually no maintenance required for your enclosure. The galvanized steel mesh doesn't rust. If you chose cedar wood for floors and perches, it weathers naturally and resists rot. The plastic wood is care-free. We recommend you grease the hinge pins on the two door hinges once a year with bicycle grease. DO NOT USE WD40.
Q- Would I be able to come by and pick up my enclosure?
A- Pick-ups are always welcome but by appointment only.
Q- Can I install the enclosure by myself?
A- Yes, but we recommend that there be at least two people to install the enclosure.
Q- After placing an order, if I decide that I do not want to purchase the enclosure, can I cancel the order?
A- Yes, on the seven pre-packaged kits only. There is a $50.00 administration fee for cancellations after the order has been placed. In all other cases, all sales are final.
Q- Is there someone in my area who can install the enclosure?
A- At the moment we are able to install in the Greater Toronto Area, Niagara and Hamilton areas. We are expanding our network of installers to cover each province and state. To enquire about becoming an installer, please contact us at info@habitathaven.com.
Q- I live close to the sea; do I need to worry about rust?
A- Salt air does corrode the steel faster so we recommend having your enclosure powder coated to extend its life.
OTHER QUESTIONS?
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